Responsible Gaming
Our Commitment to Responsible Gaming
At Neosurf Casino, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Age Verification
You must be at least 18 years of age (or the legal age in your jurisdiction) to play at Neosurf Casino. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under the legal gambling age, please do not register or attempt to play.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Spending more money on gambling than you can afford to lose
- Gambling for longer periods than intended
- Chasing losses by gambling more to try to win back money
- Hiding your gambling activities from family or friends
- Feeling anxious or irritable when not gambling
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Lying to others about the extent of your gambling
- Using gambling to escape stress, anxiety, or depression
- Feeling a need to gamble with increasing amounts of money for excitement
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools
Neosurf Casino provides tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling
- Account Closure: Close your account at any time if you wish to stop playing
Contact our customer support team to activate any of these tools.
Support Organizations in Australia
If you or someone you know is struggling with problem gambling, help is available:
Australia
- Gambling Help Online - Free and confidential support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
International Support Organizations
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Take Action Today
If you are experiencing problems with gambling, please seek help immediately. Problem gambling is treatable, and support is available. Reach out to Gambling Help Online on 1800 858 858 or visit their website for confidential assistance. You can also contact your local healthcare provider or counsellor.
Remember: gambling should be fun. If it stops being fun, it's time to seek help.